As the digital world is growing so is online business. A great customer experience is any key to business success. Delivering satisfying customer experiences can drive loyalty and help to boost revenue in long run.
Today, 59% of all consumers feel companies have lost touch with the human element of customer experience. And there is a mismatch between customer expectations and how employees deliver. It is important for any company to measure customer service performance.
What is Customer experience?
Customer experience is the result of a customer’s encounter with your company. It begins when people visit your website, speak with your executives, purchase the product, and use the product.
Customer experience encompasses all aspects of a company’s offering, such as advertisements, packaging, product and service functionality, convenience of use, and dependability, among others. However, few of those in authority have given any thought to how their individual acts affect the consumer experience.
Top 5 Reasons Why Customer Experience Is Important?
1) It can help you attract new customers: In a world when consumers have limitless options, a pleasant customer experience might be the determining factor in whether they choose to do business with you. If your consumers had a positive experience, they are more likely to recommend you to their friends and family, which can lead to new business.
2) Marketing costs are reduced when customers have a positive experience: Those businesses which invest time in improving customer experience will help cut costs, and help expansion of the company.As a result, when it comes to customer experience, brands are all too often trapped in an either/or mindset.
3) It has the potential to increase your profits: According to a Forrester Research report, organisations who succeed at customer experience can expect a 10% rise in profits. This is because satisfied clients are more inclined to spend more money with you and to suggest your company to others.
4) Customer Lifetime Value (CLV) is driven by an excellent customer experience: CLV (Customer Long Term Value) means how much profit a company can make from one customer over time. To grow CLV, the customer needs to shop more frequently. This can happen only when a customer has a great experience with the product and the employee.
5) It will help build brand loyalty: A customer proves it loyalty by purchasing the product from the same company again and again. A study reveals that 52% of consumers continue to use a brand even after finding a cheaper deal elsewhere. Such is the strength of great customer experience.
To conclude, customer experience is critical because it may help businesses acquire new consumers, retain existing customers, increase profitability, generate brand loyalty, and differentiate themselves from the competitors. Businesses that focus on offering an excellent customer experience might get a competitive advantage that will help them prosper in today’s market.
Design Madari is a subscription-based custom design platform that offers unlimited 100% original and custom designs for a fixed monthly fee.
1. What does the Basic Plan include?
The Basic Plan offers 8 social media creative designs per month. This plan is ideal for those who only need regular social media content.
2. Can I request other types of designs with the Basic Plan?
The Basic Plan is specifically designed for social media creative designs. If you need additional design types, you may want to consider our other plans.
1. What does the Business Plan include?
The Business Plan allows you to make a maximum of 15 design requests per month with one active request at a time.
2. How does the active request work?
With the Business Plan, you can have one design request actively in progress at a time. Once it’s completed, you can submit another request.
1. What does the Business Plus Plan include?
The Business Plus Plan offers unlimited design requests with one active request at a time.
2. Can I submit unlimited design requests simultaneously?
While you can have unlimited design requests in your queue, only one request will be actively worked on at a time. Once it’s completed, we can work on the next request from the queue.
1. What does the Agency Plan include?
The Agency Plan offers unlimited design requests and allows for up to 4 active requests per day.
2. How do the 4 active requests per day work?
With the Agency Plan, you can have up to 4 design requests actively in progress at any given time. This enables you to handle multiple design projects simultaneously.
These FAQs provide clear information about each subscription plan’s offerings, helping potential customers choose the plan that best suits their design needs.
Our “Unlimited Graphics” Designs subscription at DesignMadari encompasses a comprehensive set of features:
Our “Unlimited Graphics” subscription is designed to provide flexibility, efficiency, and quality, allowing you to meet your design needs without limitations or delays.
You subscribe to one of our plans, and then you can submit design requests. Our team of talented designers will create custom designs based on your brief, and you can request revisions until you’re satisfied.
DesignMadari caters to a diverse range of individuals and businesses, including:
In essence, DesignMadari is here to serve anyone seeking high-quality and cost-effective design services at scale. Whether you’re a solo entrepreneur, a growing startup, or an established agency, our platform is designed to meet your design needs efficiently and effectively.
At DesignMadari, you can expect a dedicated team to bring your creative projects to life:
Dedicated Account Manager:
With DesignMadari’s dedicated team and streamlined workflow, you can trust that your design projects will be in capable hands, from start to finish.
To ensure the best possible design outcomes, it’s crucial to provide a comprehensive and informative design brief/request. Here are the key details to include:
By providing these details in your design brief, you’ll help our designers create a design that aligns perfectly with your vision and needs. A well-structured and informative brief can significantly reduce the need for revisions and lead to a more efficient design process.
At DesignMadari, we understand the importance of timely delivery. Here’s an overview of our typical turnaround time:
Graphic Design Requests: This category includes tasks like normal Social Media Posts, Ads, Banners, One Page Print Designs, and Simple Logos. For these types of requests, we aim to deliver your designs within an average turnaround time of 24 hours.
Please note that turnaround times may vary depending on the complexity of the project and the volume of requests in the queue. Rest assured, our team is dedicated to delivering your designs promptly while maintaining the highest quality standards. If you have urgent requests, you can communicate with your Account Manager to ensure they are prioritized appropriately.
The number of tasks your dedicated design team completes each day depends on your subscription plan:
Our working hours in the Indian Standard Time (IST) zone are from 10:00 AM to 7:00 PM.
Please keep in mind that our support team will respond to inquiries and provide assistance during these hours, ensuring that you receive timely and efficient support based on your location.
At DesignMadari, there are no limits to the number of requests you can make. We encourage you to submit as many requests as you need to meet your design requirements. Here’s how it works:
Feel free to make as many requests as you require to meet your design needs, and we’ll work with you to ensure they are completed to your satisfaction.
Currently, we do not offer any additional discounts on multiple subscriptions. Our monthly subscription plans are already available at discounted rates to provide our clients with cost-effective and valuable design services.
Please note that our pricing structure is designed to be competitive and affordable, ensuring that you receive exceptional value for your design needs. If you have any questions about our subscription plans or pricing, our customer support team is here to assist you and provide further information.
DesignMadari offers a comprehensive range of design services to cater to a variety of design needs. Here is a list of the types of designs that DesignMadari can create:
DesignMadari’s diverse portfolio of design services ensures that individuals and businesses can find the right design solution for their specific needs, all delivered with creativity and professionalism.
Yes, DesignMadari offers the advantage of unlimited stock images for client designs. This means you have access to an extensive library of stock images that you can use freely in your design projects. This feature enables you to enhance your designs with a wide variety of high-quality visuals, ensuring your creative projects are visually captivating and tailored to your specific needs.
DesignMadari is based in Kolkata, India, where our headquarters are located. Our dedicated design team consists of full-time designers who work exclusively for Design Madari. They operate from our offices, collaborating closely to provide our clients with responsive support, efficient service, and high-quality design solutions. Our team’s collective efforts are focused on ensuring that our clients’ inquiries are addressed promptly and that their design needs are met with speed and excellence.
DesignMadari offers several advantages compared to freelancers and traditional agencies:
In essence, DesignMadari combines the best of both worlds: the reliability and professionalism of an agency with the flexibility and cost-effectiveness of freelancers. We are committed to delivering exceptional design services tailored to your needs, without unnecessary complexities or overhead.
Our white label service allows agencies, businesses, or individuals to resell our design services under their own brand name. This means that you can offer our high-quality design services to your clients as if they were your own, without any visible reference to DesignMadari.
With white label service, you can leverage our design expertise and resources to enhance your offerings, expand your service portfolio, and provide your clients with top-notch design solutions, all while maintaining a seamless and consistent brand experience.
If you have any additional questions or need further assistance, please don’t hesitate to contact our customer support team. We’re here to help you with any inquiries or concerns you may have.